Shipping policy

General Information

Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.

If a change of address is made directly with your local post office, UK Post or Pureauty will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Pureauty via our customer care team prior to your order being shipped. If you have any questions, please email our customer care team at pureautyfilter@gmail.com. Pureauty is not responsible for lost or stolen packages or packages delayed in transit. 

The shipping cost for orders is non-refundable. 

United Kingdom Regular Post

All Standard Delivery parcels are sent via DPD and require a signature.

If your order is made before 2 p.m., will be dispatched that day, any time after 2 p.m. it will be dispatched the next day.
If your order is made after 2 p.m. on Friday will be dispatched on the following Monday.

International Postage

We ship worldwide to Australia, New Zealand, Western Europe, North America, and the Rest of the World.

Some countries (such as those located in Australia or the European Union) charge duties or Value Added Tax when goods are imported. Pureauty has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.

It is your responsibility to pay any duties, Value Added Tax, or other similar charges. If you refuse to pay these additional amounts, then your delivery will be returned to us. Provided that the product is still in its original condition, Pureauty will refund you the cost of your purchase (minus the costs of shipping to and from your country).